Below are the quick answers to some of our most frequently asked questions.
When should I book my transfer service?
It is always preferable to make a reservation 24 hours before the request, so that we are aware of your reservation and have a car allocated to you. However, if you have arrived at the airport, there is no harm in contacting us, as we can provide a car for those arriving at most times.
What payment methods are available?
After you arrive at the arrival area, you must pay the delivery fee in cash or bank mobile, as we do not accept card payments.
You can pay in Turkish lira or dollars.
In case you have an online booking on Viator there wont be any payment requested.
What is the procedures to be followed if I am late at the airport?
We ask the honorable gentlemen to inform us if it is possible that their stay at the airport may exceed an hour, as in most cases we will be forced to impose an increase on the agreed-upon delivery price of 5 or 10 dollars in the event that your presence at the airport continues for more than an hour without Contact us to inform us about the situation you are facing. The reason for this addition is that the car allocated to you may have been allocated to deliver the last one, which forces us to bring another car to you, which requires an increase in the fare.
We are forced to send the car allocated to you for another delivery in this case because sometimes we receive delivery requests from the airport and the reservation holder does not provide us with anything that causes us a loss, because we do not ask the brothers to pay a fee for the delivery.
If you want a Mercedes Vito to be customized for you and to wait for you in a private manner for a period between one and a half and two hours, we will ask you to transfer Raboun to us for half the delivery fee.
What if I give the driver a larger amount than the requested amount and the driver doesn't have any left to return?
We always advise our dear brothers to provide the amount required for delivery only, without any increase or decrease. We do not ask for any additional amount after delivery, except in exceptional cases. If the driver requests any additional amount, you can contact us.
However, if you have $100, for example, and the driver has nothing left to return, we advise you to go to an exchange shop close to your area. In the event that there is no money exchange shop available and no one is available to provide money exchange and you are forced to give the driver $100, we advise you to inform us by direct contact or sending a message. We are waiting for a response from us while the driver is present to confirm that the driver received the additional amount. If we do not have any knowledge or news that the driver was given an additional amount, then we, for our part, will investigate the matter, but we disclaim all responsibility.
What is required if there was a delay or cancelation on the flight or couldn't meet with the representative?
If you have any emergency (you were late at the airport, you were unable to find the representative) or any other matter, we ask you to contact us, whether via WhatsApp or call.
We are sending a private car to you, and your failure to come will cause a loss to our company.
What is the procedure if something is missed inside the car
We advise our customers to be careful when putting bags in and taking them out of the car and not to leave any of their belongings because the car is used for many deliveries in one day, as we pledge to return any item that is found that was lost (if it is found), but we disclaim all responsibility.
Which documents are needed to pick up a rental car?
Mostly we won’t ask you for any documents but we might ask you for name list in order to make secure if police stopped the car there won’t be any problem.
What is included in the transport?
- Convenient private transfer
- Air-conditioned vehicle
- English speaking drivers
- Book transfer to or from the airport
- Private transportation
- Meet&Greet
Can I rent a specific car model?
As for Mercedes Vito cars, we send the available car, whether the delivery is from the airport or from the hotel, that is, we send the car that is closest and available to your location, whether it is a Mercedes Vito or its equivalent (a car similar to the Mercedes Vito).
We can customize a Mercedes Vito car only if payment is made to us before delivery, as we are forced to do this procedure because there are some delivery requests that the applicant does not submit, which causes a loss to our company.
For Mercedes Sprinters and VIP cars, we send the required car under all circumstances.
Can I change my booking and do I have to pay a cancellation fee?
If any urgent matter happened to you (you were late at the airport, you could not find the representative) or any other matter, we ask you to contact us, whether via WhatsApp or a call.
We are sending a private car to you, and your failure to come causes a loss to our company
If there was a no show then we will kindly ask you to send us a 50% of the total cost.
Thank you for your understanding
Is there any additional fee?
We wont ask for any additional fee, only if there is any special request other than the random transport, then an additional fee will be applied.